Frequently Asked Questions (FAQs)

Have questions? We have answers. Find information on topics such as insurance coverage, billing, appointment scheduling, and more. If you cannot find the answer you are looking for, our friendly team is always available to provide assistance and address your concerns.

Virtual care, also known as telemedicine or telehealth, allows you to receive medical care remotely through digital platforms. With virtual care, you can consult with healthcare professionals, receive diagnoses, and access treatment options from the comfort of your own home.

Virtual care is suitable for a wide range of non-emergency medical conditions, including common illnesses such as cold and flu, allergies, sinus infections, urinary tract infections, skin rashes, minor injuries, and more. Our medical officers will assess your symptoms and provide appropriate guidance and treatment recommendations.

Personalized and Comprehensive Care: DPC focuses on building a strong doctor-patient relationship, allowing for more personalized and comprehensive care. Your DPC provider will have the time to get to know you, understand your medical history, and tailor treatments and preventive measures to suit your unique needs.

Accessible and Timely Care: With DPC, you’ll have direct access to your primary care provider through various channels, such as in-person visits, phone calls, emails, or telemedicine appointments. This accessibility ensures timely care and the ability to address your health concerns promptly.

No Insurance Hassles: DPC operates outside the traditional fee-for-service model, meaning there are no insurance claims or billing complexities to navigate. Patients pay a monthly or annual membership fee, granting them access to all included services without the hassle of dealing with insurance companies.

Affordable and Transparent Pricing: DPC offers transparent pricing, and patients know exactly what they are paying for. This model often eliminates the surprise costs and hidden fees that can be associated with traditional healthcare services.

Focus on Preventive Care: DPC places a strong emphasis on preventive care and health maintenance. By proactively addressing your health needs and promoting healthy lifestyle choices, DPC aims to prevent and manage chronic conditions effectively.

Extended Appointments: Unlike traditional primary care settings, DPC appointments tend to be longer and more unhurried. This allows your doctor to give you their undivided attention and thoroughly address all your health concerns during each visit.

Holistic Approach to Healthcare: DPC providers often take a more holistic approach to healthcare, considering not only your physical health but also your mental and emotional well-being. They focus on treating the whole person, ensuring you receive comprehensive care.

Greater Focus on Wellness: DPC providers prioritize wellness and health optimization, offering services such as lifestyle coaching, nutrition counseling, and fitness advice. They work with you to achieve and maintain your best possible health outcomes.

Enhanced Patient-Provider Relationship: The direct and personal relationship between you and your DPC provider fosters trust and open communication. This strong bond can lead to better health outcomes and a deeper understanding of your healthcare needs.

Flexibility and Convenience: DPC providers often offer flexible scheduling and same-day or next-day appointments, providing convenience and peace of mind when unexpected health issues arise.

In summary, choosing Direct Primary Care means receiving individualized, accessible, and comprehensive healthcare with a focus on prevention and well-being. If you value a strong patient-provider relationship and a healthcare approach that revolves around your needs, Direct Primary Care may be the right choice for you.

Enhanced Doctor-Patient Relationship: DPC fosters a strong and personal doctor-patient relationship. With fewer patients per physician, DPC providers can dedicate more time and attention to each patient, leading to better understanding and more personalized care.

Accessibility and Convenience: Patients have direct access to their DPC provider through various communication channels, such as in-person visits, phone calls, emails, or telemedicine appointments. This accessibility ensures timely care and convenient communication with their healthcare provider.

No Insurance Hassles: DPC operates on a membership-based payment model, eliminating the need for insurance claims and paperwork. Patients pay a flat fee, typically on a monthly or annual basis, which covers a wide range of primary care services, simplifying the billing process.

Transparent and Affordable Pricing: DPC practices offer transparent and straightforward pricing. Patients know exactly what they are paying for and can easily budget for their healthcare needs without the uncertainty of surprise medical bills.

Comprehensive and Preventive Care: DPC providers focus on preventive care and wellness, aiming to identify health risks early and develop strategies to improve overall health. This emphasis on preventive measures can lead to better health outcomes and the management of chronic conditions.

Longer Appointments: DPC appointments tend to be longer and more unhurried compared to traditional healthcare settings. Patients have ample time to discuss their health concerns and receive comprehensive evaluations and treatments during each visit.

Flexibility in Treatment Options: DPC providers have the flexibility to offer a wide range of treatment options tailored to each patient’s needs. They can explore innovative therapies and alternative treatments that may not be covered by traditional insurance plans.

Continuity of Care: DPC providers often follow their patients throughout their healthcare journey, from wellness visits to managing chronic conditions. This continuity of care allows for better tracking of health progress and more effective care management.

Focus on Lifestyle and Wellness: DPC practices emphasize lifestyle modifications and wellness promotion. Patients receive guidance on nutrition, exercise, stress management, and other aspects of a healthy lifestyle, helping them lead healthier and happier lives.

Timely Access to Specialists: DPC providers can help facilitate referrals to specialists when necessary and work closely with the patient’s care team to ensure seamless coordination of care.

In conclusion, Direct Primary Care benefits patients by providing personalized, accessible, and comprehensive healthcare with a focus on prevention and wellness. This patient-centered approach empowers individuals to take control of their health, receive timely care, and build a strong and trusted relationship with their healthcare provider.

To schedule a virtual consultation, simply visit our website or give us a call. Our friendly staff will assist you in booking an appointment at a convenient time. We strive to offer flexible scheduling options to accommodate your needs

Absolutely. While virtual care is our primary mode of service delivery, we understand that in-person assessments may be necessary in certain cases. You can visit our physical locations for comprehensive evaluations, specialized treatments, or if our medical officers determine that an in-person visit is required.

Your safety is our top priority. We adhere to strict hygiene and sanitation protocols in all our physical locations. We maintain a clean and sanitized environment, practice social distancing, and follow all guidelines recommended by healthcare authorities to ensure a safe and secure experience for our patients.

As part of our commitment to providing comprehensive care, we maintain secure electronic medical records for our patients. You can access your medical records by logging into our patient portal. If you need assistance or have any questions regarding your records, our team is here to assist you.

We accept a wide range of insurance plans. However, coverage for virtual care services may vary depending on your specific insurance provider and plan. We recommend contacting your insurance company to determine your coverage and benefits for virtual care visits.

We offer various payment options, including major credit cards and online payment
platforms. Our team will provide you with detailed information regarding payment methods and assist you in understanding the cost of our services.

Yes, our medical officers can prescribe medication as necessary during your virtual
consultation. If a prescription is required, it can be electronically sent to your preferred pharmacy for convenient pickup.

We highly value your feedback and strive to continuously improve our services. If you have any concerns, feedback, or suggestions, please reach out to our customer support team through our contact form, phone, or email. We appreciate your input and are dedicated to addressing any issues promptly.

Step 1: Select a preferred date and time.

Step 2: Make a payment for your visit.

Step 3: Before your visit begins, complete a brief medical history form to prepare your provider to treat you.

Step 4: On the selected date and time, join for a secure online video visit with your provider.

Step 5: If medication is prescribed, it will be sent to your pharmacy of choice. You will then call your pharmacy to confirm if medication is available and prep for pick.

No, we do not accept insurance at this time. We offer discounted self pay prices. No need to worry about copay or deductible. However we have physical locations in the Bellville and Katy area where we accept most insurance.

Peak uses Stripe, the most trusted secure payment platform in the world.

You will not be charged for a referral or another recommended service. You can book another visit at your convenience.

Please note that these FAQs provide general information. For specific inquiries or additional questions, we encourage you to contact us directly. Our knowledgeable team is always ready to assist you and provide the information you need.